TERMS & CONDITIONS – ZM TRIPS
1. General
All pilgrims are required to carefully read and agree to these Terms & Conditions before booking the Umrah package. Booking confirmation implies acceptance of all terms mentioned herein.
2. Tickets & Visa
• Air tickets and visas once issued
are non-transferable and non-
refundable.
• Departure and arrival dates are
subject to change based on
airline schedules and operational
requirements.
• Any new rules, taxes, or charges
imposed by the Government of
India or the Kingdom of Saudi
Arabia related to Umrah services
will be applicable and added to
the package cost.
3. Transportation
Air-conditioned buses will be provided for group transfers as per itinerary:
Jeddah → Makkah → Madinah.
4. Room Sharing
• Accommodation will be provided
on a 4 to 5-bedded sharing basis.
• Pilgrims requesting higher-
category rooms or separate
rooms must pay additional
charges, subject to availability.
5. Room Allotment
• Bed and room allotment will be
done by the Tour Conducting
Officer.
• The decision of the Tour
Conducting Officer in case of any
dispute shall be final and binding.
6. Liability
The tour company shall not be held responsible for any loss, damage, injury, illness, delay, or mishap to life, property, or belongings during the entire journey, including but not limited to:
• Accidents
• Natural calamities
• Mechanical breakdowns
• Airline delays or cancellations
• Incidents occurring during Umrah
or Ziyarat
7. Mehram Requirement
Female pilgrims must be accompanied by their Mehram, as per Saudi regulations.
8. Visitors Policy
• Iqama holders or guests of
Hajj/Umrah pilgrims are not
permitted inside hotel rooms.
• Meetings, if required, are allowed
only at the hotel reception area.
9. Age Limit
The permissible age for this package is 18 years and above.
10. Food Services
Buffet breakfast, lunch, and dinner will be provided in both holy cities—Makkah and Madinah.
11. Food & Cleanliness Rules
• Pilgrims must strictly follow meal
timings.
• Food, plates, or cutlery are not
allowed to be taken to hotel
rooms.
• All pilgrims must maintain
cleanliness, discipline, and
respectful behavior throughout
the journey.
12. Rules & Regulations
All pilgrims must strictly abide by the rules and regulations of:
• The Government of India
• The Kingdom of Saudi Arabia
13. Baggage Rules
• Checked-in baggage as per airline
policy
• Hand baggage limit: 7 kg
• Zamzam water allowance: 5 liters
(Pilgrims are advised to carry light baggage.)
14. Document Delivery
Passports, visas, and air tickets will be handed over only after full and final payment of the package amount.
15. Elderly / Medically Unfit Pilgrims
• Elderly pilgrims, physically unfit
individuals, or those suffering
from chronic illnesses must be
accompanied by a helper.
• The tour company shall not be
responsible for any medical
complications arising during the
journey.
16. Medical Emergency & Return Flight Responsibility (New Clause)
If a pilgrim falls sick, is hospitalized, or becomes medically unfit before the scheduled return flight and is unable to travel with the group:
• The tour company will not be
responsible for arranging or bearing
the cost of a new return air ticket.
• The pilgrim must make independent
travel arrangements at their own
expense once medically fit to return.
• No refund or compensation shall be
applicable for missed services or flights.
17. Jurisdiction
Any dispute arising out of this tour package shall be governed by the laws of India and shall fall under the exclusive jurisdiction of the courts of Guwahati.